Shipping & delivery

 

 

 

UK customers

Orders placed within the UK are shipped using Royal Mail Tracked & Signed service (2-3 working days). Delivery costs are based on weight, calculated at checkout. 

  • Up to 2kg — £5.00
  • 2kg to 10kg — £7.95
  • More than 10kg — £15.00

Please allow one week for your order to be packaged and ready to post. If you need your order by a specific date, please email me to let me know. 

 

Collection

If you are based in London, you are welcome to collect your order in person from my studio in Tottenham N22. The most sustainable delivery option — and free! 

To arrange this option, please email me before placing your order to organise a suitable time. I will then give you a special code to use at checkout. 

 

International customers 

If you are interested in shipping to a country outside the UK, please email me to discuss bespoke shipping arrangements. 

Shipments to destinations outside the UK may incur import duties and taxes on arrival. Unfortunately, these costs are out of my control and I cannot anticipate their amount. The charges of any import duties and taxes must be paid by the recipient of the order. 

 

Returns

All sales are final. No returns, exchanges or cancellations are accepted.

If your item is damaged on arrival or if there is a problem with your order, please contact me within 48 hours with photos and I'll be happy to help resolve the issue. A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to hello@es-ceramics.com.

Refunds or exchanges will be discussed on a case by case basis. 

 

Packaging

Ceramics are fragile, and require a lot of protective packaging to avoid breakages. I am currently repurposing old shipping boxes and packing materials — before buying new, fully recyclable or biodegradable packaging. 

In general, my ambition is to reduce waste, repurpose and recycle as much as possible. This means that you may receive your items with re-used packaging and in boxes. If you have any issue with this, please leave a note with your order. Please recycle or repurpose (again!) the packaging your ceramics arrive in.

All paper tape used is fully recyclable. Postcards are Risograph printed — an energy efficient, locally based printing method, with soy-based inks on recycled paper.